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In order to lower the support costs of your business, we offer unique custom solutions on service cloud and aim to provide consistent customer experience across the channels. The solutions we offer will enable your customer relationship manager to build a good rapport across various channels. We set up completely responsive communities which are deeply integrated with the service channels for high adoption rates.

We will help you enhance the customer experience by a robust customer support process. Our technology solutions are seamless and deeply integrated with your core support processes. IMSL assists you to customize your support tools such as Salesforce Service Cloud, Zendesk, and a lot more which will help in achieving an immediate drop in support cost, the rise in case deflection, the gain in productivity and rise in customer support ROI.

The solutions offered at IMSL include:

  • Enhanced Service Cloud Setups
  • Custom Reports & Dashboards
  • Support Communities
  • CRM Integration with 3rd Parties